The ideal candidate will have a strong desire and ability to learn new technologies, systems, and concepts. In addition candidates will possess a strong background in workstation and network support in a Windows environment. Candidates selected for the position will be given extensive training and have the opportunity to learn and work with a wide range of technologies.

Roles & Responsiblilities

• Monitor / review / report daily network status
• Open trouble tickets for customer calls, network outages, client down and email requests
• Maintain proper customer notification and daily updates on trouble tickets
• Respond to customer inquiries and/or troubles
• Initiate customer assisted troubleshooting
• Maintain data entry of customer information
• Meet expectations for attendance and punctuality
• Assist with additional projects as requested by Management

Requirements*

• Full time student
• Minimum 3.0 GPA
• Minimum 30 hours completed
• Ability to work a minimum of 12 hours per week; night and weekend shifts available
• U.S. Citizen or Permanent Resident

Required Skills

• Fully capable of setting up a home/office network environment with minimal assistance
• Experience with Microsoft Windows
• Strong communication and documentation skills a must
• Must be organized and have the ability to manage projects of varying length

Desired Skills

• Good understanding of TCP/IP
• Ability to troubleshoot TCP/IP network issues

* Pre-employment background check and drug screen will be conducted